Shipping Policy

Last Updated: 08-03-2025

Thank you for shopping with MACHINESUN. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy for important details regarding the shipping process.

Order Processing & Handling Time

• Orders are processed within 1-2 business days (Monday to Friday).

• Order Cut-off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day.

• We do not process or ship orders on weekends or holidays.

Shipping & Delivery Time

• We offer FREE shipping on all orders.

• Transit Time: Orders will typically arrive within 3 to 7 business days (Monday to Friday).

• Estimated delivery time is 4-9 business days (Monday to Friday) from the date of shipping.

• Shipping times may vary due to unforeseen circumstances, including weather, carrier delays, or high order volume.

Shipping Locations

• We currently only ship within the United States.

• We do not offer international shipping at this time.

Tracking Information

• Once your order is shipped, you will receive an email confirmation with tracking details.

• You can track your order through the carrier’s website using the provided tracking number.

Shipping Carriers

• We use reliable shipping carriers to ensure safe and timely delivery of your order.

Incorrect Shipping Address

• Please ensure that your shipping address is correct before placing an order.

• If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

• MACHINESUN is not responsible for lost or stolen packages confirmed as delivered by the carrier.

• If you experience a delivery issue, please contact the shipping carrier directly for assistance.

Customer Support

For any questions or concerns regarding your order, feel free to reach out to us:

• • Phone : +1 (442) 220-2907
  • Email : support@machinesun.com
  • Address : 8605 Santa Monica Blvd , 3221
    West Hollywood, California, 90069,
    United States.
  • Office Hour: 09:oo am to 05: 00 pm (Monday-Friday)
  • (GMT-05:00) Eastern Standard Time (New York)
    Email, Phone Call & Live Chat Available

Thank you for choosing MACHINESUN!